UN BREACK CAFE - INDUSTRIAL DESIGN

Un Break Cafe

The Un-Break Cafe brand was born with the idea to develop mobile and modular cafés based on the visitor's needs is to say, to enjoy good quality drinks and products with fast service times and easy to use for Corferias's workers. Corferias is Colombia's biggest events center, showing the most important commercial and artistic events to the local and international public.

The Challenge

The project's first phase must have as its objective to understand the needs of the final users (workers, operators and clients), for which we must be contemplated a detailed investigation and analysis.
The design of the system must comply with industrial safety standards. In addition, resistant materials must be used, and a safe electrical system, a rechargeable drinking water system, and/or connection to a safe source must be designed. Modules are easy to install and disassemble.
Regarding the aesthetic aspect, the idea is to use simple lines, neutral colours and proper brand management.

Role

INDUSTRIAL DESIGNER

Timeline

3 Months
2015

Tools

Pen and paper
Photoshop
Illustrator
Rhinoceros 3D

EXPECTED OUTCOME

  • Compact and functional system
  • Have the ability to install the equipment necessary for the service
  • Comply with standards in terms of industrial safety
  • Comply with an assembly and disassembly system
  • Simple and functional design

PERSONA

The Un-Break Cafe brand was born with the idea to develop mobile and modular cafés based on the visitor's needs is to say, to enjoy good quality drinks and products with fast service times and easy to use for Corferias's workers. Corferias is Colombia's biggest events center, showing the most important commercial and artistic events to the local and international public.

The challenge was to understand the user's needs (workers and end-users) and then, develop a system based on resistant materials, a safe electrical system and a drinking water system. All are easy to install and disassemble.
VISITOR
meet CARLOS
WORKER
meet MARIA

JOURNEY MAP

We analyzed how the coffee area worked daily and then made an ideal flow based on the problems demonstrated in the observation.

CURRENT FLOW MAP

IDEAL FLOW MAP

insights

Tiredness

Visitors to were very unhappy with the long wait times at this single coffee spot. Moreover, the fatigue caused much stress and bad mood among customers.

Frustration for wasted time

The survey showed that most customers waited more than 20 minutes for their meal, creating great dissatisfaction and even pushing some people to leave the exhibition early.

Too many constant customers

The cafe space is too small to accommodate and serve many visitors. As a result, attendees often line up in huge queues, which makes it difficult if you want quick service or need something on the way out of an event!

Perception of poor service

Frustrated customers expressed their intention not to return, and several others said the experience was terrible. In addition, the service seemed to be provided by stressed waiters.

THE INFRASTRUCTURE IS NOT ADEQUATE

The cafe space is too small to accommodate and serve many visitors. As a result, attendees often line up in huge queues, which makes it difficult if you want quick service or need something on the way out of an event!

Problem Definition

When we analyzed the data and observations made on this site, it became clear that the establishments of Corferias are too large to have only one point for meals or refreshments. Indeed, the travel time for customers was not convenient or comfortable if they had to travel to this place to get what is needed.
We also noticed that the flow of customers was not optimal in the coffee area, with an average of between 80 to 110 people served per hour, but with groups reaching 160 or more due to only two employees working in this area generating a negative impact on visitors.

However, we found that the showrooms were large and could accommodate a separate coffee area. It would save customers from travelling outside their visit section to get the much-needed ones or to get away!

IDEATION PROCESS

Prioritizing the objectives and results of our research, we began the creation step, looking for the product to respond significantly to all needs in the smallest space. At this point, all ideas were welcome and brought us the expected solutions.

DISTRIBUTION

After making different options seeking the most outstanding efficiency in terms of time and displacements, this proposal brought together the best solutions.

  1. Convention Oven
  2. Hog Dog Machine
  3. Regular Coffee Machine
  4. Espresso Machine
  5. Coffee Grinder
  6. Steel Sink
  7. Payment Counter
  8. Credit Card Reader
  9. Fridge
  10. Refrigerated Display Case
  11. Food Cabinet

TECHNICAL DRAWINGS

3D MODELING & RENDERING

With the help of Rhinoceros and V-Ray software, I made different representations of the product in context, seeking to show the assembled system in action. I also made detailed renders and by modules.

FINAL OUTCOME

A great challenge!

The project's final result met the objectives set, enabling customers to find a fenced and cozy place to buy a snack and being ergonomic and valuable for the cafe operators. In addition, the modules worked as expected and allowed for easy movement of the modules.

Next

Mars 2.0 - Industrial Design
READ MORE

LET'S WORK TOGETHER!

Feel free to hit me up. I'm looking forward to hearing from you.

edison@casallas.design 

casallas.design@gmail.com

Montréal, Québec, Canada

2024 - Edison Casallas's UX  Design Portfolio - Québec, Canada.  All rights reserved

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